Shipping and Delivery Policy

Brad’s Guitar Garage ships goods to Australia and Worldwide. All orders on this website are processed ASAP during business hours Monday-Friday. If there are any unforeseeable delays, you will be contacted by our customer service team.

Please allow 3-14 working days for delivery.

Where the product is not available ex store stock we will source from our supplier. In some situations our supplier may be out of stock and in this case we will email you immediately and advise a likely waiting time. If the waiting time is not acceptable to you, your payment will be fully refunded immediately and the order cancelled.

We recommend that your nominated delivery address is one where someone is present to accept your delivery during business hours of 9-5 Monday-Friday. Australia Post cannot guarantee a specific delivery date or time. If no one is present to accept the delivery a slip will be left so that you can arrange collection. Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us here.

Please note:

  • It is the responsibility of the Customer upon delivery of the goods by Australia Post to ensure the packaging or goods have not been damaged during shipping.
  • Title and risk of loss to all products will pass to you upon delivery.
  • If the Customer request goods to be left without providing a signature upon delivery, then the Customer will be accepting full liability.